Service Support

SANY Services
As the largest and leading distributor of heavy equipment, Excavator, Rotary Drilling Rig, Wheel loader in Indonesia, we not only provide products unit but also provide excellent service through quality assurance SANY after-sales services.

Service Commitment

To always offer you the best, we have quality after-sales service by providing

  • Purpose

    All for customer satisfaction

  • Concept

    Providing added value for customers

  • Method

    Honest and integrity at work

  • Brand

    Faster, better, more economical


After-sales service that provides assurance and satisfaction for customers regarding the smooth running of their activities with SANY excavator, rotary drilling rig, and wheel loader, so that they are well maintained and perform optimally.

Sany EVI

A smart application that helps customers check unit dynamics,

Sany Call

“Ease of accessing information can be obtained through SANY Call, a 24-hour contact center service. Through this service, whenever and wherever you need heavy equipment repair, we are ready to send mechanics to help.

We also provide a Service Advisor service that is ready to serve 24 hours to help customers if the customer’s heavy equipment experience problems.

Hotline Office: +6221-6531 8350 / +6221+65318351

Call Center: 0812 9666 9000

Warehouse Distribution

With support 5 major distribution center and warehouses spread throughout Indonesia, SANY has a strong distribution network to serve customers’ spare parts needs in a timely manner


SANY’s Mechanics are trained with extensive experience on various machines. Apart from being trained internally, SANY mechanics are also strengthened with special training from our heavy equipment manufacturers to improve their skills.
SANY has various programs and facilities from the Training Centre. The training program is provided to improve the knowledge and competence of operators, mechanics, engineers & staff as well as operation & maintenance consultancy by following the development of technology and products as agencyed by SANY.